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Frequently Asked Questions
Where is the property located?
The Carrington is located in Hendersonville, Tennessee, offering convenient access to Nashville and the surrounding areas.
What floor plans are available?
The Carrington offers a variety of one-, two-, and three-bedroom apartment homes, including 1-bedroom/1-bathroom, 2-bedroom/1.5-bathroom flat and townhome options, and 3-bedroom/2-bathroom floor plans.
What amenities does the property offer?
Residents can enjoy a swimming pool, dog park, playground, 24-hour fitness center, and 24-hour laundry facility.
What apartment features are included in each home?
Apartment homes include a dishwasher, garbage disposal, microwave, stove, and refrigerator. Features may vary by home, so contact our leasing team for details about a specific apartment.
What makes this apartment community unique?
The Carrington combines a convenient Hendersonville location with easy access to Nashville. The community is also located within the Station Camp and Jack Anderson school zones.
Does the property offer green space or outdoor areas?
Yes. The Carrington offers lush outdoor areas for residents to enjoy throughout the community.
Are private yards available?
No, private yards are not currently available.
Does the property host resident events?
Yes! The Carrington hosts resident events throughout the year to bring neighbors together and create a welcoming community atmosphere.
How do I apply for an apartment?
You can apply for an apartment online or in person through our leasing office. Contact our team if you need assistance during the application process.
What documents are required to apply?
Applicants are required to provide a valid government-issued photo ID. Additional documentation may be requested as part of the application and screening process.
What screening criteria are used during the application process?
The Carrington uses TransUnion as part of the screening process, which includes a review of credit, criminal, and rental history. Additional qualification criteria may apply.
Are background checks required?
Yes. Background screening is required as part of the application process.
Are guarantors accepted?
Yes, guarantors may be accepted. Please contact the leasing office for current guarantor qualification requirements.
Are applicants with prior evictions considered?
Applicants with prior evictions may not meet the community’s rental criteria. Please contact the leasing office with questions regarding current screening requirements.
How long does the approval process take?
Applications are typically processed within 24–48 hours. Processing may take longer when additional verification is needed, including certain out-of-state verifications.
What move-in procedures should I know about?
Before your lease can be finalized and move-in completed, all requested documentation must be provided. This may include proof of electric service, income verification, pet documentation, and other required move-in items.
Can residents transfer to another apartment home within the community?
Yes, residents may be eligible to transfer to another apartment home within the community. Contact the leasing office for availability and transfer requirements.
What lease terms are available?
Lease terms ranging from 6 to 12 months are available. Contact the leasing team for current options and pricing.
Are short-term lease options available?
Six-month lease terms may be available. Contact the leasing office for current availability and pricing.
Are income restrictions or affordable housing options available?
The Carrington is not an income-restricted or affordable housing community.
What is required for the security deposit?
Security deposits typically range from $300 to $1,000 depending on application results and applicable requirements.
What additional monthly fees should I expect?
In addition to monthly rent, residents are responsible for applicable utilities and fees. Water, sewer, trash, and pest control are billed through Conservice. Pet owners are also responsible for monthly pet rent of $25 per pet.
Are utilities included in rent?
No. Utilities are not included in the monthly rent. Contact our leasing team for additional information about utility responsibilities and billing.
Is internet or cable service available?
Yes. Comcast service is available at the community. Residents should contact the provider directly for current plans, pricing, and availability.
Are move-in specials or leasing incentives available?
Leasing specials and incentives may be offered periodically. Check our website or contact the leasing office for current offers.
Is renters insurance required?
Yes. Residents are required to maintain renters insurance in accordance with the community’s lease requirements.
What is the policy for early lease termination?
Early lease termination generally requires 60 days' notice and a termination fee equal to one month's rent. Additional lease terms or requirements may apply, so residents should contact the leasing office for details.
What major employers are located nearby?
The Carrington is conveniently located near several major employers and organizations, including GAP, Volunteer State Community College, Walmart, Dollar General Corporation, and Meta.
What schools serve the community?
The Carrington is located within the Sumner County School District, with nearby schools including Jack Anderson Elementary STEM School and Station Camp High School. Prospective residents are encouraged to verify current school zoning directly with the school district.
What shopping, dining, and entertainment options are nearby?
Residents have convenient access to local and national restaurants, Walmart, Kohl's, Target, AMC Theatres, Strike & Spare, farmers markets, and other shopping and entertainment destinations throughout Hendersonville.
Are parks, trails, or recreational opportunities nearby?
Yes. Hendersonville and the surrounding area offer parks, outdoor recreation, and other opportunities to enjoy time outside.
Is public transportation available nearby?
Public transportation options are limited in the immediate area, so residents typically rely on personal vehicles or ride-share services.
How close is the property to major highways and commuter routes?
The Carrington is conveniently located less than a mile from major roadways, making it easy to commute throughout Hendersonville and toward Nashville.
Are hospitals and healthcare facilities nearby?
Yes. Hospitals, medical offices, and other healthcare services are conveniently located near the community.
How do residents submit maintenance requests?
Residents can submit maintenance requests online through the resident portal or contact the community by email or phone.
Is 24-hour emergency maintenance available?
Yes. The Carrington offers 24-hour emergency maintenance for qualifying maintenance emergencies.
What is the typical maintenance response time?
Maintenance requests are typically addressed within 24–48 hours, depending on the nature and urgency of the request. Emergency maintenance requests are prioritized accordingly.
Is there an online resident portal?
Yes. Residents have access to an online portal for convenient community and account services, including submitting maintenance requests.
How are noise concerns handled?
The Carrington takes resident concerns seriously. Residents experiencing ongoing noise concerns are encouraged to contact the leasing office so the team can review and address the situation appropriately.
What pest control services are provided?
Pest control service is available weekly by request. Residents can contact the leasing office or submit a request when service is needed.
Is the property pet-friendly?
Yes! The Carrington is a pet-friendly apartment community welcoming both cats and dogs, subject to the community's pet policies.
What types of pets are allowed?
Cats and dogs are welcome at The Carrington, subject to applicable pet policies and breed restrictions.
Are there breed or weight restrictions?
Standard breed restrictions apply, but there are currently no weight restrictions. Contact the leasing office for the complete pet policy and current restricted breed information.
What pet fees and monthly pet rent apply?
A $300 pet fee applies for one pet and a $500 pet fee applies for two pets. Monthly pet rent is $25 per pet, with a maximum of two pets per apartment home.
Are there pet-friendly amenities nearby?
Yes. The Carrington offers an on-site dog park, giving four-legged residents a convenient place to enjoy some outdoor time.
Are there nearby parks or trails for pets?
Yes. Pet owners can enjoy the community's on-site dog park as well as parks and outdoor recreational areas in the surrounding Hendersonville area.
What parking options are available for residents?
The Carrington offers open, off-street parking for residents. Parking is not assigned.
Is covered parking available?
No, covered parking is not currently available.
Are garages available?
No, garages are not currently available at the community.
Is guest parking available?
Parking is open and unassigned. Guests should follow all posted community parking policies when visiting.
How does visitor parking work?
Parking at The Carrington is open and unassigned. Visitors should follow all posted parking rules and community guidelines.
Are ride-share and public transportation options available nearby?
Ride-share services are available in the Hendersonville area. Public transportation options may be limited, so residents should confirm available routes and services based on their destination.
How can I schedule a tour?
Tours can be scheduled online or by contacting our leasing office by phone. Our team will be happy to help you find a convenient time to visit.
Do you offer virtual tours?
Virtual tours are not currently offered. Contact our leasing team to schedule an in-person tour of the community and available apartment homes.
What are the leasing office hours?
The leasing office is open Monday through Friday from 9:30 AM to 5:30 PM. Holiday hours may vary.
How can I contact the leasing office?
You can contact The Carrington leasing team by phone or email. Visit our Contact Us page for current contact information.
What amenities does the property offer?
What apartment features are included in each home?
Does the property have a swimming pool?
Yes! Residents can enjoy an on-site swimming pool, perfect for relaxing and enjoying warmer Tennessee weather.
Does the property have a fitness center or gym?
Yes. The Carrington offers a 24-hour fitness center, allowing residents to work out on a schedule that works for them.
Does the property offer a clubhouse or resident lounge?
No, the community does not currently offer a clubhouse or resident lounge.
Are coworking spaces or business centers available?
No, dedicated coworking spaces and a business center are not currently available.
Does the property have outdoor gathering areas?
Yes. The community offers outdoor areas where residents can gather, relax, and enjoy time outside.
Are grilling stations or outdoor kitchens available?
Yes. Outdoor grilling areas are available for residents to enjoy.
Does the property offer package lockers or package receiving services?
No, dedicated package lockers or package receiving services are not currently available.
Is there a dog park or pet wash station?
The Carrington offers an on-site dog park for residents and their pets. A pet wash station is not currently available.
Does the property offer on-site laundry facilities?
Yes. Residents have access to a 24-hour on-site laundry facility.
Are washers and dryers included in the apartment homes?
No, washers and dryers are not included in the apartment homes. Residents have access to the community's 24-hour laundry facility.
Does the property provide storage options?
No, dedicated resident storage options are not currently available.
Are furnished apartments available?
No, The Carrington does not currently offer furnished apartment homes.
Does the property offer gated access or controlled entry?
No, The Carrington is not a gated or controlled-access community.
Does the property have elevators?
No, the community does not have elevators.
Are there EV charging stations available?
No, dedicated electric vehicle charging stations are not currently available at the community.
